TERMS AND CONDITIONS
All Loyalty Program benefits, amenities, offers, awards and services are subject to availability and may be changed by the Company at any time without notice. Except as otherwise expressly prohibited or limited by applicable laws, Company may at any time amend, modify or supplement these Program Rules, the structure for earning Rewards ("Rewards ", and individually, a "Reward ") and Reward levels at any time, with or without notice, even though such changes may affect the value of points or the ability to obtain certain Rewards (collectively "Program Rules Changes"). At the company’s sole discretion, the Company may choose to substitute a similar loyalty program for the Loyalty Program at any time immediately upon notice send to active Members.
All information provided must be valid and accurate and must be kept current. Member is given the opportunity to define and modify mailing and other communication preferences any time and is responsible to update the personal information online or advise the Company immediately of any change to address or other contact information. Members must notify the company in case the authorized loyalty card is lost or stolen.
The Company may cancel a member’s accumulated points, suspend Loyalty Program benefits, or cancel a member’s Account at any time with immediate effect and without written notice, for any reason and in the Company's sole discretion without any limitation.
Members must keep their email and mobile phone numbers current. Neither the Company nor the Loyalty Program shall have any responsibility for misdirected or lost mail or any consequences thereof. Members will receive the company Loyalty Program communications by email, through mobile phone or WhatsApp provided, such as service announcements and administrative messages. These communications are considered part of the Program and your Account. The company may also, occasionally, send promotions and offers to Members.
The Company is not responsible for:
(a) any loss or misdirection of, or delay in receiving, any Member application, correspondence, redemption requests, Voucher, Redemption Awards or Member benefits;
(b) theft or unauthorized redemption of points or Redemption Awards or use of a Redemption Award;
(c) any loss or theft of any loyalty voucher;
(d) any errors published in relation to the Loyalty Program. The Company reserves the right to correct, without notice, any errors.
The more members use the Loyalty Program; the more points they accumulate. Loyalty Program, Points, Redemption, Promotions and other associated benefits or services are the sole property of the company. They have no cash value and the company will not compensate or pay cash for any forfeited or unused points. Members are prohibited from bartering or selling points for cash. Each point earned will be valid for 1 year from addition date.
Members are responsible for remaining acknowledged of the Program Rules and/or any Program Rule Changes. The company may terminate the Loyalty Program, in whole or in part, with one (1) month advance notice to all active Loyalty Members. Your continued participation in the Loyalty Program will constitute your acceptance of any such Program Rule Changes.
Membership in the Loyalty Program is free and available to any individual who:
(a) must be18 years of age and above;
(b) possesses the legal authority to agree to the Program Rules;
(c) provides valid and accurate personal information when enrolling in the Loyalty Program;
(d) resides in a jurisdiction that legally permits participation in the Loyalty Program
Exchange and Refund Policy
In the event of an exchange or refund, of any eligible purchase that initially earned points, such points will be deducted automatically from the Card Balance (whether or not the Loyalty Card is presented at the time of the transaction). Points will be deducted at the same rate as they were earned.
Member may request credits for points, in case they are not reflected in a member’s balance by contacting Customer Service and providing both the Loyalty Card number and the transaction date and ID.
Members may choose to unsubscribe from automated text messages at any time by updating their online account, by contacting our customer service or by clicking Unsubscribe at the bottom of any promotional SMS or email received.
Any person can join our Loyalty Program. However, a member may not have one or more duplicate Accounts under the Loyalty Program. If more than one Loyalty Card is assigned to an individual for the Loyalty Program, he/she will only receive points for one Account. Duplicate Membership Accounts will be cancelled.
A member may cancel his/her membership in the Loyalty Program at any time by providing a written notice of Cancellation to customer service. All unredeemed points, vouchers, redemption awards, and promotional awards as well as achieved member status will be forfeited immediately and may not be reinstated or transferred. Member in question may reapply for membership in the Loyalty Program at a later date, but no points, redemption and promotions previously forfeited or expired will be reinstated to the Member Account.
If the Loyalty Program is terminated, all unredeemed points will be forfeited without any obligation or liability, and no voucher, redemption claims or promotional awards promotion claims will be honored after the conclusion of the notice period.
If you have any questions or if you wish to provide any feedback with respect to My Rewards Club Program, or would like to cancel or amend anything in your personal information or you simply wish to know your points balance, please contact our Customer Service for My Galeries loyalty program in UAE or My Home loyalty program in Lebanon:
My Galeries Support
You can call us on
+971 4 339 9933
, WhatsApp us on
+971 54 7921117
or email us on
My Home Support
You can call us on
+961 1 905050
, WhatsApp us on
+961 76 555520
or email us on